Intelligent Automation Solutions

Angelica AI is built on Microsoft’s advanced Large Language Models (LLMs) and specialised machine learning, enabling natural, human-like language understanding, complex query interpretation, and informed decision-making in real time. The platform can analyse large datasets, detect patterns, predict outcomes, and initiate the correct actions — from responding to a customer, updating a record, to triggering a multi-step workflow. Integration with leading RPA platforms such as Blue Prism and Microsoft Power Automate, alongside enterprise systems including CRM, ERP, and Microsoft 365, connects the reasoning power of AI with the execution strength of automation.

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Angelica AI offers customisable features that adapt to your specific business needs, whether it's customer service, information retrieval, or workflow automation. It easily integrates with your existing systems, including CRM, ERP, and Microsoft 365 apps, allowing for efficient document processing and information extraction.

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Available as both a conversational AI assistant with an optional avatar interface and a back-office AI for RPA processes, Angelica AI is poised to transform your business operations, helping you stay ahead in today's competitive landscape.

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FOR YOUR CUSTOMERS

 

24/7 Customer Support Assistant

Scenario: Angelica AI provides instant responses to customer enquiries through a conversational interface.

Benefit: Enhances customer satisfaction by offering timely support without the need for additional staff.

 

Personalised Customer Interactions

Scenario: Analyses customer data to offer tailored recommendations and solutions.

Benefit: Increases sales opportunities and improves customer engagement by delivering personalised experiences.

 

Multilingual Communication

Scenario: Communicates with customers in their preferred language using accurate translation capabilities.

Benefit: Expands your reach into global markets and improves overall customer experience.

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FOR YOUR TEAM MEMBERS

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Quick Information Retrieval

Scenario: Employees use natural language queries to access information from company databases and documents.

Benefit: Saves time and increases productivity by reducing the need to search through multiple sources.

 

Document Summarisation

Scenario: Angelica AI summarises lengthy reports and documents into key points.

Benefit: Enables faster understanding and decision-making, allowing staff to focus on strategic tasks.

 

IT and Technical Support Assistance

Scenario: Staff receive immediate help with technical issues to troubleshoot common problems.

Benefit: Reduces downtime caused by technical difficulties, and allows the IT team to focus on more complex tasks.

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FOR INTELLIGENT AUTOMATION (RPA & AI)

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Automated Data Extraction

Scenario: Processes invoices, contracts, and forms, extracting relevant data for processing.

Benefit: Reduces errors and accelerates workflows by automating manual data entry tasks.

 

Workflow Automation

Scenario: Integrates with RPA tools like Blue Prism and Microsoft Power Automate to automate repetitive tasks.

Benefit: Increases operational efficiency and allows staff to focus on higher-value activities.

 

Email Management

Scenario: Automatically triages and routes emails to the appropriate departments or team members.

Benefit: Ensures timely responses, and prevents important messages from being overlooked.

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The Measurable Impact
Clients typically see measurable gains in efficiency, customer satisfaction, and cost reduction. Angelica AI’s ability to retrieve information and summarise content can save up to 500 hours per employee each year. Combined with RPA’s process precision, results have included a 40% boost in skilled worker performance, a 30% drop in support costs, and a 15% rise in customer satisfaction.

 

A Future-Ready Platform
Angelica AI is secure, compliant, and built on Microsoft’s trusted framework. Every deployment is tailored to the specific environment and objectives, whether the aim is to scale customer service, modernise back-office operations, or integrate intelligent agents across the enterprise. By embracing the Agentic AI model, organisations gain automation that doesn’t just execute — it perceives, decides, and acts to move business forward.

 

With Virtual Blue, the investment is in more than technology — it’s in an automation strategy designed for long-term success. By pairing the adaptability of Agentic AI with the precision of RPA, we help organisations move from insight to action, faster and smarter than ever before.